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F.A.Q

1. Do you provide OEM service?

Yes, we have been focusing on carbon fiber wheel production, research and development, design, OEM for more than ten years, from carbon fiber material production, carbon fiber wheel production, frame production, accessory production, and weaving wheels. More than 100 employees. At the same time, we also invest a lot of time and research and development expenses every year to develop hubs with more than 10 hub factories, in order to make every part of the carbon fiber wheel set, not just the carbon fiber rim.

So what you can get from our company is a complete set of carbon fiber wheels. No need to bother to find suppliers in every link.

2. Can I get rims with custom spoke count? custom hole angle?

Yes, we are able to custom drill any spoke count, and most rims can have a custom hole angle. Please contact us, we will check it for you accordingly.

3. What tyre pressures should I run?

The best tyre pressure for your bike depends on many factors: the rim width, the kind of bike, the kind of tyres, rider weight, road conditions and weather conditions. Please click this link to see “the correct tyre pressure for your bicycle tyres”.

4. How strong are your carbon rims? What happens if I break one?

Every piece our carbon rim has been strict tested before shipment, has the best impact strength. Because of this we offer 2 YEARS WARRANTY on all carbon rims. For specific details on how the warranty works, please reference our warranty policy page.

5. What are your recommended spoke tensions?

We recommend 110-130kgf on all carbon rims / wheels.

6. Are your clincher rims tubeless ready?

All elitewheels clincher rims are tubeless ready.

7. Do you offer custom rim mold (OEM)?

elitewheels is a professional manufacturer of carbon rims and is dedicated to continuous improvement. We are able to assist you with development of your OE product as well as quality testing and manufacture, and offer competitive OEM prices. We pride ourselves on our honesty, quality and integrity. And the long lasting relationships we hold with our current clientele around the globe is testament to this.

Mold cost: by quote, please contact us at: info@elite-wheels.com

8. Do you offer custom graphics/decal design?

If you want to have a custom graphic, we can create and install your design on the rims. Custom graphics/decal are applied after the rim sanding process and then covered with matte or glossy clear coat. This makes the graphics/decal more durable, however they are not removable. For the custom graphics/decal, please email us the details.

9. Do you offer complete wheel building?

Yes, our goal is to provide extremely high quality carbon wheels and services through careful quality control and parts selection.

10. What methods of payment do you accept?

We accept several methods of payment included wire transfer, Paypal, Visa, Mastercard and Western Union. Please contact us for the details.

11. How long does it take before you send out my rims/wheel sets after payment?

The order will be processed within 1-2 working days, and will be sent out from Monday to Friday(except holidays). Orders placed successfully before 1:00 pm EST will be processed the same day. Orders placed after 1:00 pm EST will be processed on the next business day.
We will deliver within 3 working days if rims or wheel sets are in stock. Normally we have some stocks.
If there is no stock, we will produce new wheel sets and deliver within 7-12 working days.

12. What payment methods are accepted?

We accept the following payment methods. Paypal (account: tonytong@xmcarbon.cn),bank transfer,Western Union and credit card. For PayPal payment, extra 3.5% fees will be charged. For other payment methods except PayPal, please contact us for instructions.

13. What shipping method do you use?

Normally, we deliver the products through EMS directly. It takes 10-30 working days for your parcel to arrive. If you want to use faster shipping method, such as DHL, FedEx and UPS, please contact us and you may need to pay extra shipping fees.

14. How much customs duties should I pay?

We will use DPD shipping method for all European Union countries, which is tax paid in advance. All the customers in EU countries needn’t pay the custom duties. For customers outside the EU, all the taxes and custom duties are borne by themselves. To ensure the minimum or no custom duties, we will help declare low value”gift/sample bike rims”. We can make penny invoice to help you with the custom clearance and reduce your tax. If you have any specific requirements, please contact us via emails. We will try our best to help solve your problems.
We also work with a shipping company that provides pre-payment of taxes. If you have interests, please contact us directly.

15. What if my parcel has arrived but damaged?

Your rims will be packaged and protected carefully to ensure they are in good conditions. If the parcel you receive has obvious shipping damage, please refuse to sign for it.Then the parcel will be returned to Elitewheels, we will produce new products for you or arrange a refund.
If you find the shipping damage after signing, please contact us immediately. We will help you solve the problem as soon as possible. If shipping damage occurs, please keep all the packaging and paperwork of the order.

16. What guarantees will I get?

All the products on our website come with a return and money back guarantee. If you are not satisfied with the products you receive or the products do not conform the description, please contact us to discuss a solution. We take the customer satisfaction seriously and will solve the problem as soon as possible. If you are not satisfied with the solution, you can request a refund by opening PayPal dispute in PayPal.

17. How to place an order?

Choose the products, add to the cart, click the “Pay” button . Choose the payment method you like on the checkout page, contact us at service@elite-wheels.com. Our sales will send the proforma invoice to you.
Call us or contact us online.

18. What’s the minimum quantity per order? Is there a quantity discount?

The MOQ of rims is 1 piece. The MOQ of wheels is 1 pair. We offer generous discount for quantity orders. Please feel free to contact us if you need more favourable price.

19. Do you offer customized decal or painting?

We accept customized paintings or logos. You just need to send the picture to us via email or describe what you want. Then we can produce as you wish. Pictures will be sent to you for confirmation before delivery.

20. How to cancel the orders?

Send emails to us at service@elite-wheels.com

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