Choose the products you would like to order, making sure to choose the options (i.e. freehub, decals, etc…). Also, remember to choose the quantity that you need. Then click the “Buy Now” button followed by the “View cart” button to see what you have in your cart. Please check the details of your order. If the information is correct, click the “Proceed to checkout” button. Please input your contact information which includes your shipping address. Choose the payment and click the “Place order” button. After you have paid, you will receive an email from service@elite-wheels.com about your order information.

If you have any question or need help to place the order, feel free to contact us through the Live Chat on our website or email us at service@elite-wheels.com .

Your order will be processed within 2 business days and will be sent out on a business day (Mon-Fri). The exception to this is during holidays. We will send your items within 5 working days if they are in stock. Normally we have some wheels in stock.

If not, we will produce a new wheelset/s and send them out for delivery within 10-25 business days.

We accept the following payment methods: PayPal, bank transfer, and credit card.

Please note that for credit card payments, an additional 4% fee will be charged by the credit card company, which will be the responsibility of the buyer.

To avoid the extra 4% credit card fee, you may consider adding your credit card to your PayPal account and completing the payment through PayPal.

For more information, please refer to our payment policy.

*Card payment failure can be due to a variety of reasons. Please check the following:

1. Your card number, security code, and other details are filled out correctly;
2. Whether or not your card can be used with this kind of international purchase;
3. Your card has a maximum spending limit or has expired;
4. Your card has been declined;

If you are sure the billing information is filled out correctly, we recommend you contact the card company and/or try an alternative card.

Currently, Elitewheels has three warehouses:

1) Xiamen, China: Elitewheels headquarters, serves customers all over the world;

2) Poland: serves customers in the EU;

3) California, USA: serves customers in the US.

We will determine the optimal shipping warehouse based on your order details, delivery address, and available inventory.

If you have any specific requirements or questions about your order, please feel free to reach out to our customer service.

We offer free shipping to more than 70 countries on all wheelset orders from our website. There are several delivery options available. Shipping time will vary depending on the delivery method used: (EMS/DPD: 15-30 days, Fedex/DHL/UPS: 7-15 days). Further delays may occur due to customs clearance at the destination country. See more about our shipping policy here.

For wheelset orders, Elitewheels currently offers a tax-included shipping method to the following countries:

United States
Most EU countries
Canada
United Kingdom (except for Northern Ireland)
Australia
United Arab Emirates
Malaysia
Thailand
Vietnam
Philippines

For more information about tax-included shipping or any specific inquiries, please reach out to our customer service team.

Elitewheels currently offers a tax-included shipping method to certain countries (see Question 7). Customers in these countries will not have to pay any customs duties or import taxes upon delivery if they choose the tax-included shipping method in their wheelset orders.

Customers outside of the listed countries will be responsible for any customs clearance procedures, duties, taxes, and fees that may arise. However, we will make every effort to help minimize these charges through various potential solutions during the shipment process.

If you encounter any issues with customs and need assistance, please feel free to reach out to our customer service.

All wheels ordered from our website include a 3-year warranty. See more information about our warranty here.

Your wheels will be packaged and protected carefully to ensure they are in good condition when they arrive. If the parcel you receive has obvious damage from improper handling while shipping, please refuse to sign for it. The parcel will then be returned to Elitewheels. We will produce new products for you or arrange a refund.

If you find the shipping damage after signing, please contact us immediately. We will help you solve the problem as soon as possible. If shipping damage occurs, please keep all the packaging and paperwork from your order.

Email us at service@elite-wheels.com .

Every one of our carbon wheels has been strictly tested before shipment.  We are so confident in the quality of our wheels that we offer a 3-year warranty on every one. To learn more, please refer to our warranty page.

When determining the appropriate tire pressure, please follow these two guidelines:

1) Check the recommended tire size: Please refer to the tire size recommendations provided on the relevant Elitewheels product page when selecting your tires.
2) Check the tire’s maximum pressure: Please refer to the maximum recommended tire pressure indicated on the sidewall of the tire. Do not exceed this value.

Rider weight limits differ depending on the wheelset. For more information on specific wheels, please view the specifications on the your chosen wheelset’s page on the Elitewheels website.

The weight limit is the total weight of the bike, rider, gear, accessories, etc… Please do not exceed this limit.