Can I choose different rim depth for front wheel and rear wheel, for example, front wheel 60mm, rear wheel 88mm?
Sure, you can choose any rim depths to make a combination. You can combine as you wish as long as there are the rim depths you want in the series. For instance, there are 7 different rim depths in KING series like 30mm/35mm/45mm/55mm/60mm/82mm/88mm, you can pick any of them for your front wheel and rear wheel to combine. If you want 50mm front wheel and 88mm rear wheel, then you can choose 88mm option and make the payment. You only need to leave a message to us after payment, we will confirm every detail of the order with you after we receive your order.
Can I choose “without decal”?
Yes,you can choose “without decal”. Normally we stock in advance for every series of Elitewheels, the wheels in the warehouse are with Elitewheels decals by default, if you need wheels without decals, then we will produce new rims. It takes 7-15 working days to produce new rims, which means you need to wait longer.
Can I choose hidden nipple?
Yes, you can. Normally our stock is external nipple, if you want hidden nipple, then we should produce new rims. It takes 7-15 working days to produce new rims, which means you need to wait longer.
Can I choose other weave?For example, 3k, 12k?
Yes, you can customize other weave, but you need to pay $50 as extra fees. We will produce new rims for you. It takes 7-15 working days to produce new rims, which means you need to wait longer.
Which brands’ freebodys are compatible with KING?
The KING series use DT SWISS 240 HUB, So it can match all ratchet system freebody of DT SWISS.
If the freebody is ineffective, please contact us in time at email@example.com ,We will send a new freebody to you as soon as possible.
Are brake pads of other brands available for KING?
Yes, we will put a pair of brake pads in the carton for every pair of KING wheels, but brake pads are consumable parts, please contact us for purchase when you need to replace your brake pads. Or you can use other brands’ brake pads.
What size of tire can I use?
You can use 700*25C-700*33C tires. We recommend using 700*25C and 700*28C tires.
Can I use tubeless tires?
Yes, all Elitewheels can use tubeless tires and compatible with clinchers. If you want to use tubeless tires, we recommend you to get them installed in your local bike shop.
What’s the difference between KING series and SLT series?
KING series mainly aims at professional racing cyclist, so the material of KING series rims is different from SLT’s, more of the materials that KING series use are Toray T800 carbon fibre from Japan.
Besides, KING series has tighter spokes than SLT, the overall performance of the wheel set is more suitable for racing.
How long does it take before you send out my rims/wheel sets after payment?
The order will be processed within 1-2 working days, and will be sent out from Monday to Friday(except holidays). Orders placed successfully before 1:00 pm EST will be processed the same day. Orders placed after 1:00 pm EST will be processed on the next business day.
We will deliver within 3 working days if rims or wheel sets are in stock. Normally we have some stocks.
If there is no stock, we will produce new wheel sets and deliver within 7-12 working days.
What payment methods are accepted?
We accept the following payment methods. Paypal (account: firstname.lastname@example.org)，bank transfer，Western Union and credit card. For PayPal payment, extra 3.5% fees will be charged. For other payment methods except PayPal, please contact us for instructions.
What shipping method do you use?
Normally, we deliver the products through EMS directly. It takes 10-30 working days for your parcel to arrive. If you want to use faster shipping method, such as DHL, FedEx and UPS, please contact us and you may need to pay extra shipping fees.
How much customs duties should I pay?
We will use DPD shipping method for all European Union countries, which is tax paid in advance. All the customers in EU countries needn’t pay the custom duties. For customers outside the EU, all the taxes and custom duties are borne by themselves. To ensure the minimum or no custom duties, we will help declare low value”gift/sample bike rims”. We can make pay invoice to help you with the custom clearance and reduce your tax. If you have any specific requirements, please contact us via emails. We will try our best to help solve your problems.
We also work with a shipping company that provides pre-payment of taxes. If you have interests, please contact us directly.
What if my parcel has arrived but damaged?
Your rims will be packaged and protected carefully to ensure they are in good conditions. If the parcel you receive has obvious shipping damage, please refuse to sign for it.Then the parcel will be returned to Elitewheels, we will produce new products for you or arrange a refund.
If you find the shipping damage after signing, please contact us immediately. We will help you solve the problem as soon as possible. If shipping damage occurs, please keep all the packaging and paperwork of the order.
What guarantees will I get?
All the products on our website come with a return and money back guarantee. If you are not satisfied with the products you receive or the products do not conform the description, please contact us to discuss a solution. We take the customer satisfaction seriously and will solve the problem as soon as possible. If you are not satisfied with the solution, you can request a refund by opening PayPal dispute in PayPal.
How to place an order?
Choose the products, add to the cart, click the “Pay” button . Choose the payment method you like on the checkout page, contact us at email@example.com. Our sales will send the proforma invoice to you.
Call us or contact us online.
What’s the minimum quantity per order? Is there a quantity discount?
The MOQ of rims is 1 piece. The MOQ of wheels is 1 pair. We offer generous discount for quantity orders. Please feel free to contact us if you need more favourable price.
Do you offer customized decaf or painting?
We accept customized paintings or logos. You just need to send the picture to us via email or describe what you want. Then we can produce as you wish. Pictures will be sent to you for confirmation before delivery.
How to cancel the orders?
Send emails to us at firstname.lastname@example.org
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