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Shipping and Returns

Free shipping

We ship world wide using a renowned international courier service. If your country is not offered as an option on our website, please contact us at [email protected] for more information.

We offer free shipping to 40 countries on all wheelset orders on our website. We ship to EU countries using DPD logistics. Customers do not need to pay customs duties if using  this shipping method.

Due to the high courier costs of shipping to specific remote destinations, we are unable to provide free shipping in the following countries. Additional charges will apply:

Turkey, Israel, Chile, Brazil, Argentina, Uruguay, Peru, Mexico, Costa Rica, Saudi Arabia, Qatar. If your shipping address is in one of these countries, please contact us at [email protected] for further information.

We offer several deliver options. Shipping time will vary depending on the delivery method used: (EMS/DPD: 15-30 days, Fedex/DHL/UPS: 5-10 days). Further delays may occur due to customs clearance at the destination country.

After the order is shipped, we will immediately send you the tracking number by email. You can also check it directly on our website. Furthermore, you can track your package for through this website:

*Free shipping is limited to wheelset orders only. Orders with accessories only are subject to additional shipping fees.

Order processing

Any orders placed Monday-Friday will be processed the same day. Any orders placed on Saturday or Sunday will be processed the following Monday. After you have placed the order, we will send the order to the factory for production. Production usually takes 5 business days if the rims are in stock. Custom orders or orders with rims that are currently out of stock usually take 12-15 business days. The delivery time is the sum of production time as well as the logistics time. After the wheels are shipped, we will send you the tracking number.(*International shipment has a processing time of 3-5 business days)

We are unable to control the speed of shipping once an item has been shipped from our warehouse. Please be patient. If you require faster shipping, please contact us at [email protected].

All return requests must be placed by first filling out the After-Sales Request Form. Please do not ship any items back to us without receiving prior approval. Any items returned without prior approval will not eligible for a refund. Any issues regarding damaged or missing merchandise must be communicated to Elitewheels within 7 days of delivery. If this does not happen within 7 days, Elitewheels will not be held responsible for any damage or loss.


1)If you would like to modify or cancel your order, please do so within 24 hours of placing your order by contacting Elitewheels via email or the official website’s live chat. Requests for a modification or cancellation after 24 hours may not be granted.  If it is granted, there may be additional fees.

2)After 24 hours of placing a custom order, returns and/or modifications are very unlikely to be granted. Custom orders include custom rims, upgraded hubs, upgraded spokes, custom decals, no decals, etc…

3)If you wish to cancel your order before it has been shipped,you may notify us by email or Elitewheels’ official website’s live chat. In some cases, the order may have already been dispatched before you receive a notification.


1)Please carefully check the delivery package upon its arrival before signing for it. If there is obvious damage, please take photos of the damage and reject the package. Within 7 days of arrival, send Elitewheels the photos of the damaged package by email or live chat.

2)If a claim is made against the shipping company, they will provide a compensation number.  Please inform Elitewheels of this number for the purpose of delivery tracking.

3)If you have signed for the package, and then you find the goods are damaged after opening it, please contact Elitewheels within 7 days of delivery. After receiving approval for a return, ship the package back to Elitewheels within 30 days of the delivery date. Within 10 days of the goods being returned to Elitewheels, the cause of issue will been verified, and you will be contacted regarding the possibility of a full refund or replacement. In the case of a refund, the refund will be sent to your original payment account.


We hope you enjoy your purchase. If the product you ordered does not meet your expectations for any reason, it may be returned with certain limitations.

Within 30 days of delivery, contact Elitewheels via the official website’s live chat or by email. Do not ship any items back to to Elitewheels without receiving prior approval.

You will be responsible for the following: shipping cost to your address, shipping cost to Elitewheels, and any taxes, fees, or duties associated with shipment. Within 10 business days of the product being returned to Elitewheels, the refund will be arranged.

If any of these applied to your order, it does not qualify for a return:

  • The product has been used
  • The product packaging is damaged
  • The product itself is damaged
  • The product is not in full resale condition
  • The returned product is not received by Elitewheels
  • It has been more than 30 days since delivery
  • There is no proof of purchase
  • The product is classified as limited time only and/or is no longer in production


If any product purchased from Elitewheels is suspected to have a manufacturing defect within 3 years of its delivery date, then please complete our After-Sales Request Form. More information is available in our Warranty Policy.


If the product you are returning meets Elitewheels return and refund standards, you will be contacted within 10 business days to confirm with you the amount to be refunded and arrange for it to be made. A refund would then be sent to your original payment account. It may take a few days for the bank to process the transaction. If Elitewheels notifies you that the refund has been sent, and there is a delay, please contact your bank directly. If the refund still hasn’t been received within 7 days of the notification, please contact Elitewheels.

If the returned product does not meet Elitewheels’ return and refund standards, it will be rejected and returned to you. In this case, then you will be responsible for the shipping costs.

Please note that the refunded amount does not include additional transfer fees or changes in foreign exchange conversion rates. If there are additional fees associated with a transfer to Elitewheels, these fees will be borne by the customer.

If there was an error in your order, such as the wrong item being shipped, Elitewheels will be responsible for return shipping costs.

During sales events, return and refund times may be subject to change. Please check event details for more information.

If you have any questions regarding your purchase or its warranty, please refer to Elitewheels’ Warranty Policy. You may also contact Elitewheels via email at service@elite-wheels or on the official website’s live chat.

Elitewheels is committed to and in the process of building a global service network. The purpose of this network is to better serve our riders. This allows for convenient service and support no matter where you are in the world.

Earn Points
The Elitewheels Rewards Program is a free customer loyalty program that allows participants to earn points for every dollar spent on eligible product purchases. This rewards program is limited to products purchased from only. Purchases from any other channel, including but not limited to resellers, AliExpress, and Amazon are not eligible
Participants can also earn more reward points in other ways, which are detailed in the table below. Elitewheels has the final say in determining whether or not a participant’s actions qualify for points.

To track your order, please input the tracking number below.

Our Summer Sales event will officially begin on June 18th! Subscribe to receive 1000 rewards points!
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Our Summer Sales event will officially begin on June 18th! Subscribe to receive 1000 rewards points!