OR CACELLATION POLICY
Our order amendment policy applies when all or part of a purchase is canceled, whether the payment is partially or fully made, but BEFORE the item ships.
A cancellation made after the product has shipped is treated as a “return” with all applicable fees. Please refer to our Product Return Policy.
A purchase may not be altered or canceled without Elitewheels authorization. If and when authorized, 15% of the purchase valuemay be charged to cover re-stocking and operational costs.
CLAIMS FOR DAMAGE
OR LOSS OF SHIPMENT
1,If you receive a product with damaged packaging, inspect the items carefully for damage. If there is no damage, sign for the product. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will return to yuan an . If a claim is made against the shipping company, they will provide a compensation number. Please inform yuan an of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned package.
2,If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product.
3,If the package is in good condition, but the product is significantly damaged during shipment, please keep the waybill, packaging, etc. and contact us within 7 days after the delivery.