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WARRANTY POLICY

We value our customers and strive for excellent customer satisfaction. Each new wheel bought from this website as well as from certified dealers listed on our website carries a 3-year warranty. Our warranty is a statement of Elitewheels’ continuing commitment to making high quality products. 

When does the warranty begin? How long does it last?

The 3-year limited warranty begins the date that the wheels are delivered. It ends on the same date three years later.The warranty period applies to the original purchase date and does not reset if there is a replacement rim or other part.

Which wheels are covered under the warranty?

All new wheels purchased from the www.elite-wheels.com website as well as the certified dealers found on website are covered under the warranty.

Are secondhand wheels under warranty?

The warranty program is not transferable and only applies to the initial purchaser.

What is covered under the warranty?

The warranty covers wheels, spokes, nipples, and hubs. The limited warranty only covers issues caused by non-external factors during the warranty period. We offer replacement in case of defects in materials or workmanship.

What isnt covered under the warranty?

  • Vulnerable parts such as bearings, valves, quick releases, thru axles, and brake pads.
  • Improper assembly or maintenance.
  • Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels.
  • Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other external factors.
  • Use of straight gauge spokes.
  • Exceeding the wheel’s maximum weight limit
  • Exceeding the tire pressure found on the wheel’s product page
  • Riding in terrain and conditions not suitable for the type of wheels ridden

What about shipping and taxes?

If any manufacturing defect is noticed within 30 days of the product being received, Elitewheels is obligated to replace the rim, hub, spoke, or spoke nipple in question as well as pay any shipping costs. If any manufacturing defect occurs after 30 days and up to 3 years after the delivery date, Elitewheels is obligated to replace the rim, hub(except for the bearings), spokes, or spoke nipple. After the 30 day period, the customer is responsible for the shipping costs.

What if my wheel is no longer available on the website?

If Elitewheels no longer makes the rim, hub, spokes you purchased, we’ll upgrade you to the newest equivalent model at no extra cost.

How to file a warranty claim?

Please fill out and submit our Service Center Form . We will then contact you with your quote and further information.

Where can wheels be serviced?

While your wheels are under warranty, we can have your wheels serviced at one of our service centers or the one at our headquarters. After you submit your warranty claim and we contact you, we will tell you where your wheel can your wheel be serviced.

CRASH REPLACEMENT POLICY

Unfortunately, accidents happen. Elitewheels offers a unique service for our customers whose wheels have been damaged by external factors such as a crash.

What is covered under the Crash Replacement Policy?

To help you in your time of need, Elitewheels offers replacement rims, spokes, and hubs at a discounted price. Contact us for a replacement quote.

Are all wheels covered under the Crash Replacement Policy?

All wheels purchased from the www.elite-wheels.com website are covered aside from a few exceptions. Disc wheels and wheels with six spokes or fewer for example the Drive Six and Velo TT are not covered under the Crash Replacement Policy.

 How do I get a replacement quote?

Please fill out and submit our Service Center Form . We will then contact you with your quote and further information.

For how long can I take advantage of the crash replacement policy?

All wheels purchased from the www.elite-wheels.com website come with a standard 3-year warranty. The crash replacement policy lasts as long as the warranty.

What about shipping and customs duties?

The customer will pay for the shipping and customs duties under the crash replacement policy.

What if my wheel is no longer available on the website?

If Elitewheels no longer makes the rim, hub, spokes you purchased, we’ll upgrade you to the newest equivalent model at no extra cost.

CONSUMER ADVICE

About useful life cycles

Every part of a bicycle (wheels, frames, handlebar, tires, etc) have a useful life cycle. The life cycle depends on many factors, for example technology, the rider’s weight and power, maintenance, construction, materials, type of riding, use of aggressive cleaners, impacts, falls etc.

About normal wear and material fatigue

Components are subject to normal wear, including surface wear, but also “material fatigue,” which basically means of the progressive separation of the molecular structure, which is essentially an invisible micro-fracture that grows with time, weakening to the point of sudden failure when the crack is of sufficient size. “Fatigue” is initially difficult to see. In order to reduce the risk of an accident, it is important to monitor for wear and recognize the early signs of fatigue before a sudden failure could occur.

Getting Wheels Inspected

To err on the side of caution, we recommend you have a qualified mechanic frequently inspect all parts of the bicycle for micro-fractures, cracks, wear, corrosion, deformation, paint damage, dents and any other indicators of problems before they could result in product failure. Visual enhancers like penetrating fluids are recommended as not every potential issue is easy to identify.

Replacing a part

Any product that has become worn out, has lost its structural integrity, or shows any indicator of fatigue or damage should be immediately replaced. This is to reduce the possibility of a future accident that could result in serious injuries.

Staying Safe

There are risks inherent in cycling, and factors such as improper maintenance, lack of frequent inspections, poor visibility, night riding, harsh weather conditions greatly increase these risks. It is recommended that you have an experienced mechanic help you with maintenance and inspections. It is also strongly recommended that you use a properly-fitted helmet, wear high-visibility bike wear, use bike lights, and equip rear view mirrors. These are important but cannot completely eliminate all risks.

DRIVE 60-DAY FREE TRIAL

When does the warranty begin? How long does it last?

This policy only applies to Drive series wheels purchased directly from the official website (www.elite-wheels.com).

For the Drive series purchased directly from the official website, we provide a 60-day free return service, no-questions-asked. You can enjoy a full refund of the purchase price.

As soon as the customer receives the product, they many contact customer service on our official website or by email: service@elite-wheels.com within 60 days if they decide to return the wheels.

The freight and customs duties for returning the product are the responsibility of the customer. Please remember to send the tracking information to our customer service staff.

For products returned using this policy, please make sure that the returned products and accessories are complete and properly packaged to ensure that the wheels will not become damaged.

Products returned using this policy must be sent back to the the following address.

Xiamen Yuan An Composite Technology Co.,Ltd

NO.183 Xinqian Road, Xinglin, Jimei District, Xiamen, Fujian Province, China

Within 7 working days of the product being returned, the staff at Elitewheels will refund the amount paid by the customer after confirming that the wheels have not been damaged by external factors.

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