Elitewheels Warranty Policy
Your wheels are more than just parts—they’re the partner you trust on every climb, sprint, and mile. That’s why every Elitewheels set is built with care and backed by a 3-year warranty against manufacturing defects, so you can ride with confidence from the very first turn.
1. Wheelset warranty period: 3 years
- Due to material or manufacturing defects
- The warranty period runs from the day you receive your wheels
- Only for the original owner
- Under normal and intended use
2. Limited warranty period for certain consumable parts
- Bearings: 6 months
- Brake track on rim brake wheels: 1 year
- Freehub body shell: 1 year
- Ratchets/Pawls/Ratchet rings: 1 year
3. This warranty does not cover
3.1 Damage caused by improper installation or insufficient maintenance
3.2 Damage caused by accidental crashes or impacts
3.3 Damage caused by personal storage or transport
3.4 Damage caused by unauthorized repair or modification
3.5 Damage caused by using incompatible tires or exceeding the specified tire pressure range
3.6 Damage caused by exceeding the wheels’ specified weight limit
3.7 Damage caused by exceeding the wheels’ specified applicable range or terrain
3.8 Damage caused by purchase from unauthorized sources
3.9 Damage caused by use for commercial (rental) purposes
3.10 This warranty does not cover normal wear and tear on consumable parts. Some parts will wear out due to normal use and are not covered under warranty except for the parts specifically listed above, which are covered under warranty for a specific period. These parts include (but are not limited to) rim tape, nipples, hub end caps, rubber o-rings, brake pads, tubeless valves, and quick-release skewers.
3.11 This warranty does not cover normal wear and tear on the product’s appearance, including (but not limited to) scratches, dents, or cosmetic damage.
4. Are secondhand users entitled to warranty service?
Original users who purchase a brand-new wheelset from the official website or authorized dealers are entitled to the prescribed warranty service, but this warranty service cannot be transferred to a successor.
5. Does the 3-year warranty cover wheel trueness issues?
5.1 If wheel truing issues are caused by manufacturing defects, such as defective components or improper wheel assembly, Elitewheels will provide free repair or replacement of the rim, components, or complete wheelset during the warranty period, depending on the specific circumstances. To determine the root cause of the issue and assess warranty eligibility, users are required to cooperate with the Elitewheels after-sales service team by providing the necessary information, photos, videos, and other supporting materials for inspection, diagnosis, and analysis.
5.2 Wheel runout, loss of trueness, or spoke tension changes resulting from normal riding, impacts, crashes, or collisions are considered normal wear and tear and are not covered under warranty. Users are responsible for having their wheelsets periodically inspected, serviced, and re-trued by a qualified bicycle mechanic to ensure that spoke tension remains within the original factory-specified tension range and wheel build tolerances.
6. How to submit a warranty request?
6.1 During the warranty period, users must retain at least one valid proof of purchase, including but not limited to invoices, receipts, order confirmation emails, or other official order records.
6.2 It is recommended that users submit warranty claims through the original purchase channel. Alternatively, users may submit a warranty request directly by completing the After-sales Service Form on the Elitewheels official website.
6.3 When submitting a warranty request through the Elitewheels official website, users must fill in all the information listed in the form, including (but not limited to) the following:
- Original proof of purchase
- Pictures (or videos) of the wheelset or component malfunction and its serial number
- Pictures (or videos) of the environment where the malfunction occurred
- Tire model, size, tire pressure, and riding speed at the time of the malfunction
- Rider’s weight information
7. How can I have my wheelset repaired?
Depending on the specific situation and the recommendation of the Elitewheels after-sales service team, wheelsets may be repaired through one of the following methods:
- Return the wheelset to Elitewheels headquarters for inspection and repair
- Repair through an Elitewheels authorized service center designated by our after-sales service team
- Repair through a local bicycle shop approved by the Elitewheels after-sales service team
Note: All three repair options described above must be discussed with and approved by the Elitewheels after-sales service team in advance. Any repair, replacement, or warranty claim arranged without prior communication and authorization from the Elitewheels after-sales service team may not be eligible for warranty coverage. Elitewheels reserves the right to reject such claims.
8. How can I get reimbursed for after-sales service costs?
8.1 If the product is still within the warranty period and the issue is determined to be caused by a material or manufacturing defect, Elitewheels will cover the reasonable costs associated with the repair, including repair labor, shipping and transportation expenses, customs duties, and other related costs. After obtaining approval from the Elitewheels after-sales service team, customers may initially pay these expenses and then apply for reimbursement by providing the relevant receipts and supporting documents.
8.2 If the product is outside the warranty period, or if the issue is determined to have been caused by external factors, misuse, accidents, normal wear and tear, or other non-manufacturing-related causes, the customer will be responsible for all associated costs, including repair labor, shipping and transportation expenses, customs duties, and other related costs.
8.3 Elitewheels reserves the right to refuse reimbursement for any expenses incurred from repairs, modifications, or services performed by local bicycle shops, mechanics, or third-party service providers without prior communication and authorization from the Elitewheels after-sales service team.
X-RIDE: Extended Warranty
We’re happy to introduce the newest addition to our customer service. This service extends the manufacturer’s warranty to 5 years from the original date of purchase for your new wheels. During the extended warranty period, you will continue to enjoy the same comprehensive coverage and crash replacement policy as provided under the standard warranty.
Currently, this service is available for select products, and we are committed to gradually expanding its availability to more of our lineup.
Note: Consumable parts are not covered under the extended warranty.
Need more maintenance tips? Please refer to the Elitewheels Maintenance Instructions available on our official website.
