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WARRANTY POLICY

We value our customers and strive for excellent customer satisfaction. Each wheel bought from this website carries a 3-year warranty. Our warranty is a statement of Elitewheels’ continuing commitment to making high quality products.

3-year warranty:
When you purchase wheels from Elitewheels official website (Only wheels), from the date of purchase, you are entitled to a 3-year limited warranty. The warranty covers wheels, spokes, nipples, and hubs. It does not cover vulnerable parts such as bearings, valves, quick releases, thru axles, and brake pads.
The limited warranty covers any issues caused by non-external factors during the warranty period. We offer replacement in case of defects in materials or workmanship.
We provide maintenance and replacement services through Elitewheels’ global distributors or directly through Elitewheels’ official headquarters.

Free trial within 60 days

This policy only applies to Drive series wheels purchased directly from the official website (www.elite-wheels.com).

For the Drive series purchased directly from the official website, we provide a 60-day free return service, no-questions-asked. You can enjoy a full refund of the purchase price.
As soon as the customer receives the product, they many contact customer service on our official website or by email: service@elite-wheels.com within 60 days if they decide to return the wheels.

The freight and customs duties for returning the product are the responsibility of the customer. Please remember to send the tracking information to our customer service staff.

For products returned using this policy, please make sure that the returned products and accessories are complete and properly packaged to ensure that the wheels will not become damaged.

Products returned using this policy must be sent back to the the following address.

Xiamen Yuan An Composite Technology Co.,Ltd
NO.183 Xinqian Road, Xinglin, Jimei District, Xiamen, Fujian Province, China

Within 7 working days of the product being returned, the staff at Elitewheels will refund the amount paid by the customer after confirming that the wheels have not been damaged by external factors.

Global service
Elitewheels is committed to building a global dealer network capable of both sales and after-sales service.

At present, we are expanding our dealer network around the world. The purpose of this network is to better serve customers around the globe. This allows you to purchase wheels with a greater peace of mind.

Warranty notes:

(1) If any manufacturing defect occurs within 30 days of the produce being received, Elitewheels is obligated to replace the rim, hub, spoke, or spoke nipple in question as well as pay any shipping costs. If any manufacturing defect occurs after 30 days and up to 3 years, Elitewheels is obligated to replace the rim, hub(except for the bearings), spoke, or spoke nipple. After the 30 day period, the customer is responsible for the shipping costs.
(2)  If Elitewheels no longer makes the rim you purchased, we’ll upgrade you to the newest equivalent model at no extra cost.
(3) The warranty program is not transferable and only applies to the initial purchaser.
(4) The customer should notify Elitewheels if any problem found on the warranty replacement upon receiving it. The warranty period applies to the original purchase date and does not reset with a replacement rim.

This warranty coverage DOES NOT cover:
(1) Improper assembly or maintenance.
(2) Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels.
(3) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other external factors.
(4) Use of straight gauge spokes.

Accident Replacement Policy:

Unfortunately, accidents happen. Elitewheels offers a unique service for our customers whose wheels have been damaged by external factors such as a crash.

To help you in your time of need, Elitewheels offers replacement rims for at a discounted price. Contact us for a replacement quote. Please fill out and submit our accident replacement form here. We will then contact you with your quote and further information.

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