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Elitewheels Customer Service During the Spring Festival Holiday

2024 Spring Festival

Spring Festival, also known as Chinese New Year, is the biggest and most important holiday in Chinese Culture. During this time, most businesses, factories, and logistics companies in China will temporarily cease operations, allowing people to spend valuable time with their family and friends.

Due to the national holiday, some orders may be delayed. Orders that are not shipped before February 4th will resume shipping starting February 17th.

While orders cannot be shipped during this time, orders can still be placed, and our customer service staff will still be able to respond to inquiries. Any questions about our products and services, as well as after sales service will still be available. For parts of Spring Festival, we will not be able to respond to live chat messages, but we will be able to respond to all emails and offline messages within 24 hours. So please feel free to leave us a message or send us an email.

For specific information about our customer service availability during the holiday period, please see the table below.

Date Feb. 4 Feb. 5-8 Feb. 9-12 Feb.13-16
Live Chat
9:30-12:00 14:00-17:00 China Time
X X
Customer Service Email (Reply within 24hrs)
Shipping X X X X

3 comments

  • RON
    Posted January 25, 2024 at 6:12 pm

    Hello,
    Any promo code to celebrate your holiday?

  • Gérald SUCRET
    Posted January 24, 2024 at 5:01 pm

    Hello,
    Just ordered a Drive 40D pair. Just kindly asking you if you can pick lighter rims.
    I’m a competitor and used to use hand made wheels (road, triathlon, MTB) for their stifness and lightness.
    Is it possible to have a non mat, glossy finish on hubs ?
    Can’t wait to ride Elite Wheels Drive 😉
    Have a good day
    Gérald

    • Patrick
      Posted January 25, 2024 at 11:47 am

      Hello Gérald. Thank you for your feedback. It is appreciated. Perhaps in the future we may release a lighter wheelset if there is enough demand. The same is true with the hubs. We hope you enjoy the 40D wheelset.

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